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Rooter-Man Drain & Sewer Repair Services Toronto

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 578 Google reviews · How we rank ›

4.8(578) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
Water Heater Installation & RepairDrain & Sewer CleaningLeak Detection & Pipe RepairPlumberEmergency Plumbing

Google-verified578 Google reviewsover a decade

Rooter-Man Drain & Sewer Repair Services Toronto
Location
Etobicoke
Services
Water Heater Installation & Repair, Drain & Sewer Cleaning, Leak Detection & Pipe Repair
Reviews
578
Ranking
#160 in Water Heater Installation & Repair
Best for
homeowners needing fast emergency drain clearing or camera inspection with transparent pricing upfront

Core details are sourced from this business's Google Business Profile (checked 2026-09-13). Website-sourced details were fetched 2026-08-13.

What reviewers think

Rooter-Man earns high marks for speed and technical skill on straightforward jobs: technicians show up fast, explain work clearly, and some (Jerome, Michael D., Michael De Torres) build trust through honest pricing and professionalism. However, a pattern of serious complaints emerges around diagnosis accuracy, billing transparency, and handling of disputes. Multiple customers report being charged $500+ for incomplete work, misidentified sewer line locations, or services not actually performed. When challenged, staff have become confrontational or unresponsive, with the office failing to investigate concerns or honor guarantees.

Service quality depends heavily on which technician arrives and the job's complexity. Drain clearing and routine repairs work well; sewer line assessments and upselling (foundation work, sump pump maintenance) have generated mistrust and expensive second opinions. The company's own response rate to billing disputes is the biggest red flag.

Praised for
  • skilled technicians (named staff)
  • responsive and fast arrival
  • honest pricing when work is clear
  • solves complex problems
skilled-staffquick-responsefair-pricingresponsivehonest-assessment
Best for: homeowners needing fast emergency drain clearing or camera inspection with transparent pricing upfront

Strengths

  • same-day service on urgent jobs
  • camera inspection and trenchless repair available
  • named technicians (Jerome, Michael D., Michael De Torres) earn repeat praise
  • free site inspection

Worth knowing

  • Technicians named: Jerome, Michael D., Michael De Torres, Mike Mattine, Jay Zorlak; Jerome and Michael D./De Torres praised for knowledge and transparency
  • Free drain inspection offered
  • Multiple complaints: misdiagnosed sewer line locations and depths, $500+ charges for incomplete work, aggressive technician behavior when customers questioned bills, office failed to investigate or honor satisfaction guarantee
  • At least one customer (Review 13) reported hard-sell tactics regarding unnecessary $10,000 foundation system
  • Sump pump 'maintenance' visit charged $294 for visual inspection only

How it compares

  • Rated 4.8 against a 4.86 average across the 230 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 87
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
522
4
34
3
1
2
3
1
18

Questions people ask

Do you offer free inspections?
Yes, free drain inspections are listed on their website.
Can you come on weekends?
Yes, the company is open seven days a week and has responded to calls on Saturdays and Sundays.
What areas do you serve?
Their website lists coverage of Toronto, the GTA, Mississauga, Oakville, Burlington, and Niagara Region.
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Last updated 2026-09-13