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The Urban Plumber Inc

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 123 Google reviews · How we rank ›

4.9(123) 89 composite score See reviews on Google ✓ Google-verified Publishes prices
Emergency PlumbingBackflow Prevention & TestingWater Heater Installation & RepairLeak Detection & Pipe RepairBathroom & Kitchen Plumbing RemodelPlumberDrain & Sewer Cleaning

Google-verified123 Google reviewsover 20 years

The Urban Plumber Inc
Location
Old Toronto, Toronto
Services
Emergency Plumbing, Backflow Prevention & Testing, Water Heater Installation & Repair
Reviews
123
Ranking
#83 in Emergency Plumbing
Best for
Homeowners seeking honest diagnosis and fair pricing on emergency leaks, drain problems, and bathroom or kitchen plumbing work.

Core details are sourced from this business's Google Business Profile (checked 2026-09-13). Website-sourced details were fetched 2026-08-13.

What reviewers think

Allan and his crew respond quickly to phone inquiries and show up on time for most jobs, diagnosing problems accurately and charging fairly. They handle emergency leaks and complex plumbing issues across kitchens, bathrooms, and drainage systems, with staff like Michael and David earning trust for politeness and workmanship. One reviewer noted a longer-than-expected arrival window, though most praise their speed and honesty.

What sets them apart is Allan's willingness to guide customers away from unnecessary work: he once spent time on photos to help a homeowner contact the city instead of booking a service. The team removes drywall carefully, provides transparent pricing breakdowns, and honours senior discounts and early-morning specials. Over 20 years in business, they serve Greater Toronto Area locations including Old Toronto, Yorkville, and Scarborough.

Praised for
  • honest assessment and no upsells
  • responsive owner Allan and team
  • fast diagnosis and leak repair
  • reasonable and fair pricing
  • professional and courteous staff
responsivefair-pricingskilled-staffhonest-assessmentpunctualclean-worklicensed-insuredquick-responsewent-above-and-beyond
Best for: Homeowners seeking honest diagnosis and fair pricing on emergency leaks, drain problems, and bathroom or kitchen plumbing work.

Strengths

  • owner Allan known for honest diagnosis and no upsells
  • responds to phone inquiries same-day or next morning
  • transparent pricing and discounts for seniors and early-morning service
  • experienced team (David, Michael, Ramone) praised for professionalism

Worth knowing

  • Allan personally manages customer inquiries and diagnosis, often via phone and photos before dispatching crew
  • staff include Michael, David, and Ramone, each noted for professionalism and competence
  • removed drywall carefully during leak repair to preserve wall for later finishing
  • went above and beyond by contacting insurance company directly to secure full coverage for customer
  • advised customer to call city (311) rather than book unnecessary private repair

How it compares

  • Rated 4.9 against a 4.86 average across the 230 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 93
Review volume 91
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
117
4
2
3
1
2
0
1
3

Questions people ask

Can I get a discount?
Yes: 10% off for seniors, and $25 off for jobs started before 9:00 AM.
How does Allan diagnose problems?
He often assesses issues via phone and photos before sending a technician, which saves time and helps confirm whether a service call is necessary.
Will they arrive on time?
Most reviews report punctual or next-day service. One reviewer noted an arrival time longer than promised, though the job was still completed well.
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Last updated 2026-09-13