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The Super Plumber - Toronto

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 454 Google reviews · How we rank ›

4.6(454) 79 low data composite score See reviews on Google ✓ Google-verified
Backflow Prevention & TestingWater Heater Installation & RepairLeak Detection & Pipe RepairPlumberEmergency PlumbingDrain & Sewer Cleaning

Google-verified454 Google reviews

The Super Plumber - Toronto
Location
North York
Services
Backflow Prevention & Testing, Water Heater Installation & Repair, Leak Detection & Pipe Repair
Reviews
454
Ranking
#61 in Backflow Prevention & Testing
Best for
homeowners needing skilled emergency plumbing who can absorb premium pricing

Core details are sourced from this business's Google Business Profile (checked 2026-09-13).

What reviewers think

Strong technical work and punctuality attract five-star reviews, but a pattern of inflated pricing, misrepresented charges, and staff unprofessionalism damages trust. Several customers report paying two to five times market rates without disclosure, while others describe bait-and-switch quotations or replacement parts billed without being delivered.

The company has employed capable plumbers (Marcus, Mansell, Patrick, Tonya) who diagnose issues thoroughly and complete work on schedule. However, warranty disputes, damage caused during installation, and failure to stand behind service promises appear recurrent. One reviewer noted the 2-year warranty was not honored after shower connectors were damaged during work.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • professional staff (named: Marcus, Mansell, Patrick, Tonya)
  • on-time arrival
  • thorough diagnosis and problem-solving
  • polite and respectful communication
  • high-quality workmanship on complex jobs
skilled-staffpunctualwarranty-honored
Best for: homeowners needing skilled emergency plumbing who can absorb premium pricing

Strengths

  • same-day emergency response
  • experienced technicians with strong diagnostic skills
  • complete service range from emergency repairs to remodels
  • proven track record on complex jobs

Worth knowing

  • Named skilled technicians: Marcus, Mansell, Patrick, Tonya, Brendan
  • 2-year work warranty offered but historically not honored in damage cases
  • Operates under The Super Plumber brand; formerly Bosco, acquired by AtlasCare (HVAC parent company)
  • One customer paid $1000 for one hour of drain cleaning; another charged 5 times market rate for replacement plumbing
  • Shower connectors damaged during installation; customer forced to pay for wall reopening and repairs by another contractor

How it compares

  • Rated 4.6 against a 4.86 average across the 230 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 74
Review volume 100
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
383
4
26
3
3
2
0
1
42

Questions people ask

Do you offer emergency or same-day plumbing?
Yes, multiple reviews confirm on-time arrival and same-day completion of complex work.
What is your pricing compared to other plumbers?
Reviewers consistently report prices 2 to 5 times higher than other local plumbers for equivalent work. One drain cleaning hour was billed at $1000.
Do you honor your warranty if damage occurs during installation?
Warranty disputes are documented; one customer's shower connectors were damaged during work, and the company declined responsibility despite photographic proof.

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Shanks delivers fast, competent work that often exceeds customer expectations. Mark and Eric earn consistent praise for professionalism and thoroughness. However, communication gaps between office and technicians lead to incomplete scopes, missing parts, and inflated quotes. Several customers report paying $250-2000 for jobs that required their own intervention afterward, and one documented parts marked up 300% on minor repairs.

Backflow Prevention & TestingWater Heater Installation & RepairLeak Detection & Pipe Repair

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Last updated 2026-09-13