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Santos Plumbing and Drain Inc

Updated 2026-09-13 · 11,245 reviewed · 301 listed · Scored from 147 Google reviews · How we rank ›

4.9(147) 91 composite score See reviews on Google ✓ Google-verified Publishes prices
Backflow Prevention & TestingWater Heater Installation & RepairEmergency PlumbingDrain & Sewer CleaningPlumber

Google-verified147 Google reviews21 years

Santos Plumbing and Drain Inc
Location
York
Services
Backflow Prevention & Testing, Water Heater Installation & Repair, Emergency Plumbing
Reviews
147
Ranking
#8 in Backflow Prevention & Testing
Best for
homeowners facing burst pipes, sewer backups, or clogged drains who value same-day service and honest pricing

Core details are sourced from this business's Google Business Profile (checked 2026-09-13). Website-sourced details were fetched 2026-08-13.

What reviewers think

Over seven years and 147 five-star reviews, Santos Plumbing consistently arrives within an hour of emergency calls, diagnoses issues on-site, and resolves them the same day. Reviewers credit Silverio Santos and his son with saving thousands through honest recommendations, avoiding upsells, and standing by their work with follow-up checks.

The business handles sewer backups, burst pipes, clogged drains, and toilet repairs across the GTA. Customers praise their willingness to serve evenings and middle-of-the-night emergencies, clear communication, and respectful job sites. Licensed for 21 years and family-owned, they charge fairly for parts like cartridge replacements ($250) and labor, earning trust that sets them apart in an industry reviewers note for inflated quotes.

Praised for
  • quick response to emergencies
  • honest pricing and assessment
  • trusted family-run business
  • thorough diagnostics and efficient work
punctualfair-pricingskilled-staffresponsivehonest-assessmentreliablequick-responselicensed-insuredclean-workwent-above-and-beyond
Best for: homeowners facing burst pipes, sewer backups, or clogged drains who value same-day service and honest pricing

Strengths

  • responds to emergencies within 20 minutes to an hour
  • honest recommendations that save customers thousands
  • family-owned and trusted for 21 years
  • available 24/7 including middle-of-the-night calls

Worth knowing

  • Silverio Santos is the owner and personally handles jobs
  • technician Paul has expertise in burst pipes and water damage prevention
  • video-calls customers to advise before arrival (e.g. how to turn off water)
  • follows up after repairs to ensure customer satisfaction
  • completed sewer pipe repairs at night and checked back afterward
  • handles restaurant drain problems with camera investigation
  • installed backwater valve, toilet replacement, and tap repairs in one visit

How it compares

  • Rated 4.9 against a 4.86 average across the 230 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How did this business earn its score?

How We Score
Star rating 93
Review volume 94
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
144
4
1
3
0
2
0
1
2

Questions people ask

How fast do they respond to emergencies?
Most reviewers report arrival within 20 minutes to an hour. One customer had same-hour service for a late-evening clogged drain.
Do they work nights and weekends?
Yes. They answered an emergency call middle-of-the-night, completed the repair that same night, and checked back afterward.
Will they recommend unnecessary repairs?
No. One customer was quoted $50,000+ elsewhere for a sewer issue; Santos diagnosed the problem, advised better maintenance, and saved them thousands.
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Last updated 2026-09-13