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Royal Plumbing Services Ltd.

Updated 2026-08-13 · 10,714 reviewed · 300 listed · Scored from 769 Google reviews · How we rank ›

4.9(769) 93 composite score See reviews on Google ✓ Google-verified
Emergency PlumbingGas FittingBackflow Prevention & TestingBathroom & Kitchen Plumbing RemodelLeak Detection & Pipe RepairPlumberWater Heater Installation & RepairDrain & Sewer Cleaning

Google-verified769 Google reviewsover 20 years

Royal Plumbing Services Ltd.
Services
Emergency Plumbing, Gas Fitting, Backflow Prevention & Testing
Reviews
769

What recent reviews say

Matt, Matthew, Tom, and Steven consistently arrive promptly, diagnose problems correctly, and complete work within hours. Customers praise their friendliness, transparency about costs, and willingness to spot and fix secondary issues before they escalate into bigger problems.

The team handles everything from emergency drain backups and toilet leaks to faucet swaps and sink repairs in kitchens and bathrooms. Pricing comes across as fair compared to other local plumbers. Condo and commercial work (health code compliance, boiler service) are handled with the same care as single-family calls.

Praised for
  • fast response and same-day service
  • skilled technicians who diagnose accurately
  • friendly and professional demeanor
  • fair pricing
  • goes above and beyond on repairs
punctualfair-pricingskilled-staffresponsivequick-responseclean-workhonest-assessmentwent-above-and-beyondlicensed-insured
Best for: homeowners and condo dwellers needing reliable same-day plumbing or emergency drain service

Strengths

  • named technicians arrive same-day
  • diagnose root cause, not just the symptom
  • fair pricing relative to local market
  • proactive about spotting secondary problems

Worth knowing

  • Matthew Torres named as technician; repeatedly praised for speed and professionalism
  • Tom praised for fast drain valve response
  • Steven noted for customer education during repair
  • Same-day and within-5-minute callback mentioned multiple times
  • Commercial kitchen work to health code standards documented
  • Proactive secondary repair identification (corroded P-trap, potential gasket failures)
  • Kitchen sink and toilet repair are frequent service items

What reviews say by service

Emergency Plumbing
Same-day response to drain backups and toilet leaks; customers report under-1-hour resolution.
Drain & Sewer Cleaning
Unclogged toilet and drain valve backup resolved quickly; described as efficient and friendly.
Leak Detection & Pipe Repair
Identified supply-line vs. gasket leaks accurately; proactively caught corroded P-trap before flooding.
Bathroom & Kitchen Plumbing Remodel
Faucet swaps, sink installations, and undermount sink repairs completed promptly; condo and commercial kitchen work done to code.
Water Heater Installation & Repair
Service listed on website; no detailed review commentary on this specific service.
Gas Fitting
Service listed on website; no detailed review commentary on this specific service.

How it compares

  • Rated 4.9 against a 4.85 average across the 166 drain & sewer cleaning businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Score
Star rating 93
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
739
4
10
3
2
2
2
1
16

Common questions

How fast can they come out for an emergency?
Multiple reviewers report same-day service and 5-minute callback times. One customer had a drain valve backup resolved the same day they called.
Who is Matthew and why does he get so much praise?
Matthew (also called Matt, Matthew Torres) is a named technician frequently assigned to calls. Reviewers consistently praise his speed, diagnosis accuracy, friendliness, and willingness to spot secondary problems like corroded pipes before they cause damage.
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Every recent review rates the company five stars. Customers consistently highlight fast response times, same-day or next-day appointments, transparent pricing with no surprises, and skilled technicians who explain problems clearly before fixing them. Named staff including Raymond, Niko, Max, George, Randy, and others are praised for professionalism, efficiency, and going beyond the job scope to prevent future issues. True Service handles everything from emergency calls on Friday nights to complex drain clogs to old-house pipe replacements. Reviewers note fair pricing despite the premium service level, clean work sites, and a reliable owner (Raymond Wong) who stands behind the team. Long-term customers mention returning for years, and the company appears to serve downtown Toronto condos and older homes with equal care.

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Morrison Plumbing & Mechanical
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Last updated 2026-08-13